Do your customers remember you?

A few pointers to ponder over. Do you - 

  • Leave an impression on your customers?
  • Connect with each other?
  • Give them any reason to come back?
  • Bring in a humane touch to your interaction?
  • Ensure a smooth & intelligent digital experience?
  • Lastly, do you treat your customer as a king?

Hopefully your answer to the last question is a NO..

Lets now see what is CX...

CX is nothing new...

Lessons in CX are there in our history. Cut to 326 B.C, Battle of Hydaspes (now known as Jhelum) fought between Alexander & Porus, ended with possibly the most royal explanation of CX.